To quote InMotions website:

"InMotion Hosting is an employee owned and operated company. Our employees average over 4 years of hosting experience and are backed by senior staff with over 10 years of experience. We have broken and fixed just about everything web site hosting related that can be broken and fixed. Combining this knowledge with friendly staff and responsive management yields our top rated tech support team."

InMotion Hosting provides the following points of contact:

• 24/7 Phone Support
• Email
• Live Chat Support
• Video/Flash Tutorials
• FAQs
• Knowledgebase
• Forums

Many people are raving about their excellent support. Testimonials are countless:

Recently, I had a friend of mine tell me that his hosting service was down for over 24 hours.. I recommended InMotion. I am also recommending InMotion to my local bowling association for hosting their web site.

-Tim Sawyer, Merrimack, NH

 just wanted to let you know how absolutely pleased I am with InMotion. You're always up, your support is excellent and I have NEVER had a problem with uptime or connections. Not to mention that your rates are very reasonable. By the way, congrats on opening the new support center.

Before I found InMotion Hosting I was paying my ISP 3 times as much money for less disk space and bandwidth. With InMotion, I not only get more for my hard earned dollars, I actually am able to talk to a live support technician on the phone, instead of being on hold for what seems like an eternity. I also opted for the pro plan and I'm able to host all of my websites on one account.

-Brian Wetsch, Burbank, CA, brianwetsch.com

30-Day Money Back Guarantee on personal and they even stretch that promise to 90-days on all Business Plans.

InMotions guarantee is specifically for its web hosting services. It does not include or apply to web design, marketing or any other service or product. It does not include or cover anything that is outside of InMotion Hosting's control, including, problems or issues created by you or a third party, nature, Internet problems, or ISP problems. As a sole remedy to you from InMotion Hosting, Inc., they refund all or part of your hosting charges.

• 2 step spam protection available up to 4 steps
• Newly opened West Coast Data Center
• RAID5 data protection (redundant disk arrays that can lose a hard drive with no loose of data or downtime)
• "PSM" - Proactive System Management Expert Staff

CERTIFIED MCAFEE SECURE SITE. The McAfee SECURE™ trustmark only appears when the website has passed intensive, daily security scan. McAfee test for possible personal information access, links to dangerous sites, phishing, and other online dangers. InMotions sign-up process is secure.

The cheaper packages on InMotion are not of best value. However their business hosting features some great price per performance: Unlimited Disk Space Unlimited Bandwidth Unlimited Email Unlimited Sub Domains Unlimited FTP Accounts

Email during peak hours just over the hour, but most of the time around 20-30mins. Very friendly and courteous staff. Seems to be well trained.

4-step process. Kind of difficult to read and lot of text. Be aware of which package and plan you buy. A lot of sales tactic here. I wish some providers like InMotion and GoDaddy would realize that people are smarter than to fall for cheap, covert marketing tactics.

100% Dell Servers Intel Xeon Quad Core From Pentium Dual Core 2.4GHz on an essential plan to a Intel Xeon Quad Core 2.53GHz for Elite. Multiple Separate Components Compete Hot-Swappable Servers Multiple separate Xeon processors

99.9% uptime Guarantee All sites have daily back-ups up to sites with 10GB.

• No set-up Fees
• Multiple websites under the same account
• Unlimited parked domains for larger account (6 on cheap package)
• Free Domain Name or Free Transfer.
• Free Google Adwords specialist for Businesses.
• No marketing credits available

On Staff Design Team Google Adwords Specialists. This is a huge benefit if you want to market your service or company in Google. A qualified professional will save you tons of money and get you started in no time. Take advantage of this opportunity. A specialist like this usually costs a lot of money if you want to hire them personally.  Google Adwords Professional is a globally recognized stamp of approval which showcases knowledge of the latest AdWords tools and best practice techniques.